Privacy Policy.

01About Indelible House

Indelible House develops provenance, authentication and digital identity solutions, including molecular authentication, QR-enabled verification, lifecycle records, software platforms, APIs, inspections and related consulting services.

02Scope

This policy applies to visitors to our websites, customers, enterprise clients, distributors, manufacturers, suppliers, job applicants and other individuals who interact with our products or services.

03Information We Collect

We may collect names, contact details, company information, job titles, account information, product registration details, authentication records, verification history, QR scan data, support enquiries, uploaded documents, device and browser information, IP addresses, cookies and marketing preferences.

04How We Collect Information

We collect information directly from you, through our websites, forms, email, telephone, QR code interactions, enterprise platforms, APIs, cookies, analytics providers and trusted third-party service providers.

05Why We Collect Information

We collect personal information to provide our authentication and provenance services, manage customer relationships, operate our platforms, process transactions, improve services, meet legal obligations, provide support and communicate with customers.

06Disclosure

We may disclose personal information to cloud hosting providers, payment processors, authentication laboratories, logistics providers, professional advisers, technology providers and government authorities where required by law.

07Overseas Disclosure

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure information receives protection consistent with the Australian Privacy Principles.

08Cookies and Analytics

Our websites may use cookies and analytics technologies to understand website usage, improve performance and enhance user experience. You may disable cookies through your browser settings, although some services may not function correctly.

Only cookies strictly necessary for the operation of our websites are set by default. Analytics cookies are not set unless you consent to them through the cookie notice presented on your first visit, and you may withdraw that consent at any time by clearing this site's data in your browser. We do not use advertising or cross-site tracking cookies.

09Direct Marketing

We may send information about products, services or events where permitted by law. You may opt out at any time using the unsubscribe facility or by contacting us.

10Security

We maintain administrative, technical and physical safeguards including encryption where appropriate, access controls, authentication, monitoring, backups and secure cloud infrastructure to protect personal information.

11Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes. Information is securely destroyed or de-identified when no longer required.

12Access and Correction

You may request access to or correction of your personal information by contacting our Privacy Officer. We will respond in accordance with the Privacy Act.

13Complaints

If you believe we have breached your privacy, please contact our Privacy Officer. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14Changes

We may amend this Privacy Policy from time to time by publishing an updated version on our website.

15Contact